Cin7 Core Optimization Transformed Budget Hearing Aids LLC

Optimizing Supply Chain and Inventory Management for Budget Hearing Aids LLC (Audien Hearing)

Budget Hearing Aids LLC recognized the need to strengthen their Cin7 Core optimization and inventory management systems to keep pace with their rapid growth. VNC Global partnered with their team, identified key areas for improvement, and delivered a streamlined system that supported accurate reporting and long-term operational stability.

Cin7 Core optimization challenges brought Budget Hearing Aids LLC, a fast-growing U.S. hearing aid brand operating across multiple online channels and EDI partners, to a critical operational standpoint. With over 80,000 open backorders, misaligned inventory, and inaccurate financial data, the company sought a partner to clean up their systems and optimize processes. VNC Global conducted a detailed diagnostic review, restructured processes, and implemented a phased optimization plan. As a result, inventory accuracy was restored, backorders cleared, and multi-channel operations stabilized, all while retaining the client on Cin7 Core.

Client Background

Budget Hearing Aids LLC operates through its online platform, Audien Hearing, selling directly to consumers and via EDI-connected partners. As a brand committed to making hearing care more accessible and affordable across the United States, Audien Hearing had built a strong and rapidly growing customer base across multiple online sales channels.

With a complex supply chain involving multiple warehouses and 3PL providers, the company relied on Cin7 Core to manage inventory, orders, and accounting. Rapid growth, however, revealed serious gaps in system configuration, integration, and process management that began to affect fulfillment performance, inventory accuracy, and financial reporting across the entire operation.

Objective and Goals

Backorder Elimination and System Audit: Eliminate all open backorders and audit system configurations to identify and resolve the root causes of operational gaps.

Inventory Valuation and COGS Correction: Correct inventory valuation, COGS calculations, and landed cost allocation to restore financial accuracy.

Process Streamlining: Streamline Procure-to-Pay and Order-to-Cash processes across all multi-channel operations.

The Challenge

Backorder Accumulation

Open backorders exceeded 80,000 units due to stock mismatches between Cin7, 3PL providers, and warehouse records.

BOM and Assembly Errors

Incorrect BOMs, assembly setups, and auto-fulfilment rules were causing miscalculations and incomplete assemblies.

Landed Cost Inaccuracies

Landed cost allocations and accounts payable mappings were inaccurate, leading to distorted COGS and inventory valuation.

Process and Integration Gaps

Internal processes were inconsistent and integration rules were misaligned, with no clear understanding of the root causes.

Business Impact

Fulfillment Failures: Over 80,000 open backorders directly impacted customer satisfaction and order fulfillment timelines across all sales channels.

Inaccurate Financial Data: Distorted COGS and inventory valuation affected the company's ability to make confident financial decisions and manage cash flow effectively.

Operational Instability: Misaligned integration rules and inconsistent processes created significant bottlenecks across multi-channel operations, reducing overall productivity and scalability.

Our Approach

Initial Assessment and Discovery

Rather than performing quick stock adjustments, VNC Global initiated a comprehensive system audit to identify root causes, including a detailed review of historical transactions, BOM and assembly configurations, integration rules, and inventory movements.

Strategy and Planning

A structured, phased remediation plan was developed covering bulk backorder cleanups, Procure-to-Pay and Order-to-Cash process redesign, EDI and multi-channel integration optimization, and landed cost corrections, each aligned with measurable milestones.

Implementation and Execution

BOM structures, assembly rules, and alternate unit setups were corrected, auto-fulfilment configurations were revised, and landed cost workflows and accounts payable mapping were rebuilt to restore system accuracy.

Implementation Details

BOM and Assembly Corrections: Corrected BOM (Bill of Materials) structures, assembly rules, and alternate unit setups to eliminate miscalculations.

Auto-Fulfillment Reconfiguration: Auto-fulfillment configurations were revised, and historical backorders were cleaned systematically.

Landed Cost and AP Rebuild: Landed cost workflows and accounts payable mapping were fully rebuilt to restore accurate COGS and inventory valuation.

Inventory and EDI Standardization: Inventory movement processes were standardized, and EDI workflows were optimized for seamless multi-channel fulfillment.

Solution Deployed

Central Platform

Cin7 Core served as the central platform for all inventory, order, and Cin7 Core optimization throughout the engagement.

Financial Management

Integrated with QuickBooks Online for accurate financial reporting and COGS tracking.

Multi-Channel Integrations

Connected with 3PL systems, EDI connections, Shopify, Amazon FBA, Amazon FBM, and Shipstation for seamless multi-channel fulfillment.

Project Management

Asana was used to manage project milestones and ensure structured delivery throughout the engagement.

Services Offered

Cin7 Core Optimization and Audit

Backorder Cleanup

Process Re-Engineering

Integration Optimization

Landed Cost Correction

Operational Support

Results Achieved

Backorders Cleared

Through this engagement, Budget Hearing Aids LLC successfully cleared over 80,000 open backorders, restoring fulfillment flow across all sales channels.

Inventory and COGS Restored

Inventory and COGS accuracy were fully restored, and the client retained Cin7 Core while regaining complete confidence in their system data.

Operational Visibility Gained

The client achieved full operational visibility and scalability, with internal teams now able to rely on accurate reporting for confident decision-making.

Multi-Channel Stability Achieved

Multi-channel order flows were stabilized and the client was positioned to expand sales channels without fear of system inefficiencies recurring.

Software Used

Conclusion

VNC Global’s partnership with Budget Hearing Aids LLC demonstrates the power of structured Cin7 Core optimization in resolving even the most complex operational challenges. By conducting a thorough system audit and implementing a phased remediation plan, we helped the team move from uncertainty to operational confidence and scalability. The engagement proves that with the right analysis and process-focused implementation, even complex system challenges can be resolved without migrating to a new platform.

If your business is facing similar inventory or multi-channel fulfillment challenges, VNC Global’s Supply Chain and Inventory Management services are designed to deliver exactly that kind of clarity. For Budget Hearing Aids LLC, that clarity is now built into how they operate every single day.